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Policies & Cancellation
Policies & Cancellation
In an effort to provide superior care, competitive rates, and personalized customer service to our valued clients, the following policies have been established. If you would like to discuss the fee schedule or any of our policies, please ask to speak with Dep Aesthetics Institute™ management.
The following policies were designed to ensure a satisfying experience for each of our clients and guests.
Scheduling: To allow for full convenience and flexibility, we recommend you schedule your services in advance. A valid credit card is required to reserve your appointment, however your card will not be charged until time of treatment, unless another payment method is chosen.
Deposits: In instances where advanced booking is necessary, including but not limited to SmartLipo™ and Stem Cell Fat Transfer treatments, a non-refundable deposit will be required to secure your appointment. Once your treatment is booked, you may cancel or reschedule up to 48 hours in advance or, in circumstances where the appointment falls on a Monday, up to 72 hours in advance is required. Cancellations or rescheduling requests that fall outside of the above stated time frames are subject to the loss of the deposit in its entirety.
Consultations: Dep Aesthetics Institute™ offers complimentary consultations to answer any questions you may have with one of our experts. Consultations are a great way to gain knowledge and understanding of the treatments we offer that can best meet your needs and get you results. Our experts are dedicated to understanding your concerns and meeting all of your expectations. Although our consultations are complimentary, in order to ensure every client has an opportunity to secure their desired appointment times, a $50 fee will be charged for a late cancellation or “no show”.
Arrivals: All first time clients must arrive at least 15 minutes prior to their scheduled appointment. Arriving early will allow you sufficient time as we require new patients to fill out health history information and treatment consent forms. Also during your visit you are welcome to take advantage of our amenities which includes Wi-Fi. At Dep Aesthetics Institute™ we understand how important it is to stay connected.
Late Arrivals: Scheduling is designed to allow the correct amount of time to complete your service. A late arrival will reduce the effectiveness of your treatment. In consideration to others, your service must end on time so the next clients’ appointment can begin as scheduled. If you are not able to be on time we will complete as much of your treatment as possible; however with some treatments it may be necessary to reschedule your appointment. This could result in the full value of your service being applied.
Cancellations: We understand sometimes you need to change or reschedule your appointment. We kindly ask that you provide us with a 24-hr prior notification for Tuesday-Saturday appointments and prior notification by 1pm on Saturday for Monday appointments. A “no show” and any appointment cancelled without proper notification will result in a $50.00 charge of the scheduled treatment. Clients in the membership program will also be charged the cancellation fee if proper notification is not given. This policy does not supersede the stated policy above regarding deposits.
Product Returns: We will gladly exchange the full value of any skin care product new and unused within 14 days of the purchase date with a receipt. If you do not wish to have a product exchanged we will kindly credit the amount towards one of our services.
Payment: Dep Aesthetics Institute™ accepts Visa, MasterCard, Amex, Cash, personal Checks, (however memberships cannot be paid with a check), and gift certificates. There will be a $25 fee for returned checks. Please understand there is absolutely no refund for services. All professional fees are due at time of service rendered. The client is responsible for all service charges.